Returns & Exchanges

Fan Jersey Guide · Returns

We want you to be happy with your jersey. If it isn't right, you have 30 days from delivery to return it.

In short

Return any unworn, unwashed jersey with tags attached within 30 days of delivery for a refund or exchange. Custom name & number jerseys are made to order and can only be returned if faulty. Start by emailing us your order number — we'll reply with the return address within 24 hours.

The 30-day window

You have 30 days from the delivery date to request a return. Contact us first so we can issue a return reference — parcels sent back without one take much longer to match up.

Condition we need

Unworn and unwashed
Original tags still attached
No odour, pet hair, marks or damage
In the original packaging where possible

What can't be returned

Custom name & number jerseys are printed to your specification, so they can only be returned if they arrive faulty, damaged or misprinted.

For the same reason, final-sale and clearance items marked as such on the product page are not eligible for change-of-mind returns.

How to start a return

Email fanservicehub@outlook.com with your order number and the reason.
We reply within 24 hours on business days with a return reference and the return address.
Send the parcel back tracked and keep the receipt.
Once it arrives and passes inspection, we process your refund or send the exchange.

Refund timing

Refunds are issued to your original payment method within 3–5 business days of the return passing inspection. Your bank may then take a further 2–10 days to show it, depending on the issuer.

Exchanges

For a different size or team, tell us what you'd like when you request the return. Exchanges ship once the original item is received. If you need it sooner, place a new order and return the original for a refund.

Damaged, faulty or wrong item

If your jersey arrives damaged, faulty, misprinted or is simply not what you ordered, email us a photo within 7 days of delivery and we'll replace it or refund you in full — including return postage. This applies to custom jerseys too.

FAQ

How long do I have to return a jersey?

30 days from the delivery date. Items must be unworn, unwashed and have tags attached.

Can I return a custom name & number jersey?

Only if it arrives faulty, damaged or misprinted — custom jerseys are printed to your specification and can't be resold.

Who pays return postage?

For change-of-mind returns the customer covers return postage. If the item is faulty, damaged or wrong, we cover it.

How long until I get my refund?

We process refunds within 3–5 business days of the return passing inspection; your bank may take a further 2–10 days to show it.

Can I exchange for a different size?

Yes. Request an exchange when you start the return and we'll ship the new size once the original is received.

Still need a hand? Email us and we reply within 24 hours on business days.

fanservicehub@outlook.com