Track Your Order

Q: Where do I find my tracking number?

Your tracking number is in the shipping confirmation email sent when your order dispatches; check spam and junk folders too. In-stock jerseys dispatch in 1-3 business days, while custom name and number orders take 3-7 days to be made before shipping.

Q: Which carrier delivers my order?

Parcels travel on a partnered line-haul service, then hand off to a local carrier in your country, such as USPS in the US, Royal Mail in the UK, or La Poste in France. 17TRACK detects both legs from a single tracking number.

Q: Can I change my delivery address after dispatch?

No. Once a parcel is with the carrier the route is locked. Contact the local carrier directly with your tracking number, as some allow redirection to a pickup point.

Q: Do you ship worldwide and is there free shipping?

Yes. Orders ship to the US, UK, EU, Canada, Australia and most other destinations. Standard shipping is free on orders over $69 and costs a flat $6.99 below that.

Fan Jersey Guide · Order control

Track your jersey order

Every Fan Jersey Guide order ships with a tracking number. Enter it below for live status on 17TRACK — the global tracking platform our parcels report to. Our line-haul carrier moves the parcel internationally, then hands off to your local carrier (USPS, Royal Mail, La Poste and similar) for final delivery.

In short

You get a tracking number by email the day your NBA jersey dispatches — in-stock orders leave in 1–3 business days, custom name & number orders in 3–7. Paste it into the tracker below to see live scans on 17TRACK. Standard delivery is 7–15 days after dispatch and free over $69; express is 5–10 days.

Live lookup

Track your order

Tracker not loading? Go straight to t.17track.net and paste your number there.

How it works

Find your number

When your order ships we email the tracking number — check spam or junk if you can't see it. It's also on your order confirmation.

Paste and track

Enter the number above. The carrier is detected automatically from the number itself — no need to pick one.

Follow the scans

Status updates as the parcel moves: origin hub, export, customs, local carrier, then out for delivery.

What the statuses mean

Status	What it means	What to do
Not found / Info received	Label created; carrier hasn't scanned the parcel yet	Normal for the first 2–5 days after dispatch
In transit	Moving between hubs, or waiting for export or customs	Nothing — international legs can go several days between scans
Arrived at destination	In your country, clearing customs or handed to the local carrier	Watch for a local-carrier scan; customs can take 1–5 days
Out for delivery	With your local courier, arriving that day or the next working day	Make sure someone can receive it
Delivered	Signed for or left at your address	Check mailbox, porch, neighbours and building reception first

When should it arrive?

Dispatch

1–3 days

In-stock jerseys. Custom name & number orders take 3–7 days to be made.

Standard shipping

7–15 days

Tracked. Free over $69 — a flat $6.99 below that.

Express shipping

5–10 days

Tracked, priority line-haul. Peak seasons and customs checks can add a few days.

Troubleshooting

"Not found" right after dispatch: completely normal — the carrier's first scan can take 2–5 days to appear.

No update for 7+ days: usually a customs or line-haul gap between scans. If it passes 10 days, email us and we'll open a trace.

Number not recognised: check you copied the full number from the dispatch email, then try again on 17TRACK directly.

Marked delivered but nothing arrived: ask household members, neighbours and your local carrier first, then email us within 7 days.

FAQ

Where do I find my tracking number?

In the shipping confirmation email we send when your order dispatches — check spam and junk too. In-stock jerseys dispatch in 1–3 business days; custom name & number orders take 3–7 days to be made before they ship.

Which carrier delivers my order?

Parcels travel on our partnered line-haul service, then hand off to a local carrier in your country — USPS in the US, Royal Mail in the UK, La Poste in France and similar elsewhere. 17TRACK detects both legs from one tracking number.

Why does my tracking show "not found"?

The carrier's first scan can take 2–5 days to register after dispatch. If it's still not found after 5 days, email fanservicehub@outlook.com with your order number and we'll check with the carrier.

My tracking hasn't updated in over a week — is my parcel lost?

Almost never. International parcels often go several days between scans during export, customs and carrier hand-off. If there's no movement for 10+ days, email us your order number and we'll open a formal trace.

Can I change my delivery address after dispatch?

Unfortunately not — once a parcel is with the carrier the route is locked. Contact the local carrier directly with your tracking number; some allow redirection to a pickup point.

Do you ship worldwide, and is there free shipping?

Yes — we ship to the US, UK, EU, Canada, Australia and most other destinations. Standard shipping is free on orders over $69; below that it's a flat $6.99.

Still stuck?

We answer within 24 hours

Email us with your order number and tracking number and we'll open a carrier trace for you.

fanservicehub@outlook.com