Refund Policy
Fan Jersey Guide · Legal
This policy sets out when we refund an order and how long it takes. It sits alongside our returns and exchanges process.
In short
Refunds go back to your original payment method and are processed within 3–5 business days of a return passing inspection, or immediately once we approve a faulty-item or cancelled-order claim. Unworn jerseys with tags attached are eligible within 30 days of delivery; custom name & number jerseys are refunded only if faulty, damaged or misprinted.
When you'll get a refund
- Change of mind: unworn, unwashed, tags attached, within 30 days of delivery.
- Faulty, damaged or misprinted: any time within 7 days of delivery, with a photo — including custom jerseys.
- Wrong item sent: we refund or replace, and cover return postage.
- Order cancelled before dispatch: full refund.
- Parcel lost in transit: once a carrier trace confirms it, we refund or resend.
When we can't refund
- Jerseys that are worn, washed, damaged or missing tags.
- Custom name & number jerseys that aren't faulty (they're printed to your specification).
- Items marked final sale or clearance on the product page.
- Returns requested more than 30 days after delivery.
How long it takes
We process approved refunds within 3–5 business days. Your bank or card issuer may then take a further 2–10 days to show the money, which is outside our control. You'll get an email when we issue it.
Shipping costs
Original shipping is refunded when the return is our fault — faulty, damaged, misprinted or wrong item. For change-of-mind returns the original shipping isn't refunded and the customer covers return postage.
How to request one
Email fanservicehub@outlook.com with your order number, the reason, and a photo if the item is faulty. We'll reply within 24 hours on business days with next steps. Full process on our returns & exchanges page.