FAQ
Fan Jersey Guide · Help
The questions we get asked most, grouped by topic. If yours isn't here, email us and we'll answer within 24 hours on business days.
In short
Fan Jersey Guide sells NBA jerseys in three tiers — Authentic (on-court specification), Swingman (fan cut) and Replica (relaxed, entry level) — plus custom name & number printing. In-stock orders dispatch in 1–3 business days, standard delivery is 7–15 days and free over $69, and unworn jerseys can be returned within 30 days.
Orders and payment
You can pay with the methods shown at checkout, including major cards. Card details are handled by our payment provider and never stored by us. You'll get an order confirmation email immediately — if it doesn't arrive, check spam before contacting us.
Shipping and tracking
Full timings are on our shipping & delivery page, and you can follow any parcel on the order tracking page.
Returns and exchanges
Unworn jerseys with tags attached can be returned within 30 days. Custom jerseys are made to order and only returnable if faulty. Details on our returns & exchanges page.
Sizing and fit
Jerseys run loose. Measure your chest and use the chart on our size guide; Authentic fits closest to what players wear, Replica the most relaxed.
Custom name & number jerseys
Custom jerseys are printed to your specification and take 3–7 business days to make before dispatch. Because they're personalised, they can only be returned if faulty or misprinted — so double-check spelling and number before ordering.
FAQ
How long will my order take?
Do you ship worldwide?
Is shipping free?
Where is my tracking number?
Can I return a jersey if it doesn't fit?
Are your jerseys official NBA merchandise?
How do I wash a jersey without ruining the print?
Can I change or cancel my order?
What if my jersey arrives damaged?
How do I contact you?
Still need a hand? Email us and we reply within 24 hours on business days.
fanservicehub@outlook.com